Your trusted partners to develop in-depth customer experience analysis, for meaningful market insights and impactful customer relationship management
The concertare CX Global Experts network is one of the world’s greatest collection of experts in customer experience testing, quantitative/qualitative research, data analysis, audit services and employee training, all working together to deliver reliable, actionable information to drive greater customer satisfaction and maximum sales to enable you to achieve your marketing and overall business objectives.
We support companies in winning and retaining customers and establishing long-term and profitable customer relationships
Our prestigious network of worldwide CX leaders each apply their extensive proven approach to delivering insightful data by:
We think globally and act locally in over 100 countries worldwide.
More about our network
Consulting & Conception
Sound advice from experienced industry experts on all topics in customer experience and customer relationship management and CSR
Consulting – Conception – Planning
Market Research & Analysis
Quantitative and qualitative market research on any of your business needs as customer expectations, satisfaction and experiences, brand reputation, market potential, product and services development, advertising analysis, pricing…
Analysis – Audits – Audit Services – Surveys – BI – Focus groups – Mystery shopping – Process analysis – Sustainability
Implementation & Optimization
Operational support in the implementation of processes and measures for better customer relations
Software – Employee development